Our number one goal is happy customers. A long the road you might have some questions, and we hope we’ve been able to answer them below. If not, we look forward to hearing from you!

Frequently asked questions

What countries do you ship to?

We ship to the United States, Canada, Europe and Oceania.

How much is shipping?

The cost of shipping depends on how big your order is, but when you add all the items to your cart, our calculator will automatically tell you the shipping cost before you continue with your order.

How long does it take to process my order?

We always ship orders within 3 to 5 days – and often sooner – sometimes within hours. Cancelling your order after we ship it requires you to ship it back to us.

If the processing time is longer and a product needs to be pre-ordered, we will clearly state the date of shipping on the product page.

When will my order arrive?

The following estimated shipping time is based on our experience and estimates from our logistics provider. Actual delivery time will depend on the shipping method you choose, International holidays and customs.

2-7 business days
North America:
5-21 business days
3-14 business days
Australia and New Zealand:
5-21 business days
I can't find the product I'm looking for

We’re so sorry to hear that! You can try using our product search bar below, or visit our recommendation page to see what product might be right for your – or the recipient’s individual needs. If you can’t find anything, we’re always happy to help!

I have a question about a specific product

If you can’t find the information you need on the product page, we’d love to answer any questions you may have.

What ingredients do you use?

We use high quality ingredients that have been diligently tested and documented by both us and our suppliers. We specify all ingredients in every product on the individual product pages.

Are your products vegan friendly?

Almost all our products are vegan friendly. To check if the product you’re interested in is a-okay for vegans, simply search for vegan in our product search bar:

Do you have any natural products?

Most of our product categories feature an all natural alternative. We have natural soaps, body butters, lip balms, beard products and more. Use our search bar below or have a look around our shop for natural alternatives.

Can you wrap my order as a gift?

We do not offer gift wrapping, but if you let us know that you’re ordering a gift, we’ll be sure to leave the prices off the invoice. Please note that we’re required to disclose contents and prices on the back of International orders.

What is cold process soap?

Our cold process soaps are made from scratch using high quality ingredients and artisan design techniques.

Cold process soap is made using skin loving oils, water and sodium hydroxide. When mixed together at the right temperature, these ingredients become soap that does wonders for your skin, as they only consist of saponified oils. Cold process soaps need 4-6 weeks to cure.

You’ll find our natural soaps in the cold process category.

Do you work with wholesalers?

We love working with other businesses, and consider wholesale deals on a case-by-case basis. Please visit our wholesale page for wholesale inquiries.

Do you want to be featured?

Who doesn’t love being featured? We’d love to hear more about what you’d like to focus on, where you want to feature us, and who your target audience is. Please visit our public relations page to get in touch.

Do you work with influencers?

We consider influencer partnerships on a case by case basis. Please mark your message with “Influencer” when contacting us with influencer inquiries.

Be sure to cover the following points in your message:

  • Idea / what you want to do
  • What products you are interested in
  • Platform and username (Instagram / YouTube / blog, etc.)
  • Amount of followers / Subscribers
  • Average likes / views based on your 10 last posts
  • Most popular image / video

Need some help?